By MSN NZ Money staff
ANZ champions its convenient banking.
But it seems customer service has been overlooked with Banking Ombudsman figures showing ANZ generated twice as many complaints and inquiries as the next nearest bank, according to the New Zealand Herald.
The Ombudsman's office has released its annual report for the year to June showing that it dealt with 640 inquiries, complaints and disputes involving ANZ in the period.
Taking out second place was Westpac with 388 cases.
In third spot was the ANZ's sister organisation the National Bank with 244 cases.
Ombudsman Deborah Battell said complaints rose 99 percent than the previous year for the bank and facilitated more than $7 million in compensation to bank customers.
Complaints about the two frozen ING investment funds sold through ANZ's branch network boosted the number of investment-related cases, while there was also an escalation in complaints about mortgage break fees, she said.
Battell said complaints has increased overall and were not as straight forward as usual.
"Although we managed to increase the number of cases resolved in the last year we were forced to start up a waiting list," she said.
"At year end, 123 disputes were on this list, with the list continuing to climb."
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