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Retail manners 'alive and well' in NZ

05:00 AEST Thu Jun 28 2012
Talking on mobile phones while being served is considered rude
Talking on mobile phones while being served is considered rude

If you're the kind of customer who swears on their mobile phone while their children run riot when shopping, then you’re not the kind of customer Kiwi businesses appreciate, according to a recent survey.

The survey found 96 per cent of New Zealand business owners believed good manners were important.

Older generations are better than younger people at using them more frequently, according to the findings.

Respondents ranked swearing (18%) as the most impolite trait from a selection in the survey, followed by letting children loose in stores (15%), not saying ‘please’ or ‘thank you’ (14%) and talking on mobile phones while being served (12%).

Businesses generally rated Kiwi customers highly on the politeness scale, reporting in their everyday dealings with customers that 91 per cent were always or mostly polite.

No customers were recorded as being impolite at all, the lowest ranking on the scale.

Twenty-five per cent of respondents said women were more mannerly compared to 12 per cent that favoured men, though the vast majority (63%) said both genders were equally polite.

When it came to age, respondents said just 56 per cent of customers under 18, and 67 per cent of customers aged 18-25, always or mostly said ‘please’ and ‘thank you’, compared to 88 per cent of customers aged 35-50 and 88 per cent more than 50 years of age.

The survey was undertaken by GrabOne, who surveyed 318 business owners across 13 regions in New Zealand for the results.

GrabOne marketing director Campbell Brown said the findings showed the way we interact with businesses is just as important as it is amongst friends and family.

“It seems the old saying ‘manners maketh the man’ is alive and well in New Zealand," Brown said.

“Businesses deserve, and respond well to good behaviour from their customers. So keep the swearing in check, the kids under control and be respectful if you expect great service in return.”